Frequently Asked Questions

Appliance repair in Nairobi costs between Ksh 1,200 and Ksh 15,000. Washing machine repairs start from Ksh 1,500, fridge repairs from Ksh 2,000, TV repairs from Ksh 2,500, cooker repairs from Ksh 1,500, and microwave repairs from Ksh 1,500. The final cost depends on the fault and parts required.

No. A diagnostic fee of Ksh 500-1,000 applies for every visit and is fully refunded if you proceed with the repair. The price we quote after diagnosis is the price you pay — there are no callout charges, travel fees within Nairobi, or surprise add-ons.

A diagnostic fee of Ksh 500-1,000 applies for every visit and is fully refunded if you proceed with the repair. This covers the technician's visit, assessment of the fault, and a written quote before any repair work begins.

We accept cash and M-Pesa. Payment is made after the repair is completed and you're satisfied with the work.

In most cases, repair is the more affordable option. A good rule of thumb: if the repair cost is more than half the price of a new appliance, or the appliance is over 8-10 years old, replacement may make more sense. For most faults we see — gas leaks, worn belts, faulty thermostats, control board issues — repair costs a fraction of replacement and restores the appliance to full working condition. Our technician will give you an honest recommendation after diagnosis, even if that means advising you to replace rather than repair.

A diagnostic fee of Ksh 500-1,000 applies for every visit and is fully refunded if you proceed with the repair. The fee isn't an extra charge on top of the repair — it's simply waived from your final bill once you decide to go ahead.

No. A diagnostic fee of Ksh 500-1,000 applies for every visit and is fully refunded if you proceed with the repair. This covers the technician's visit to your home or office anywhere in Nairobi — there's no separate call-out or travel charge added on top.

Water dispenser repair in Nairobi typically costs Ksh 1,200-4,500, depending on whether the fault is the heating element, the cooling system, or a thermostat. Most repairs are completed at your home the same day.

Yes. Most repairs booked before midday are completed the same day, with a technician dispatched directly to your home or office anywhere in Nairobi.

Most repairs are completed within 1-3 hours of the technician's arrival, depending on the appliance and the fault. More involved repairs — such as a compressor replacement or a control board fault — may take longer, and your technician will let you know the estimated time after diagnosis.

We repair appliances at your home or office — there's no need to transport anything to a workshop. For smaller electronics like laptops and phones, workshop repair may occasionally be needed for specialised parts; your technician will advise if this applies.

We're open Monday to Saturday, 7:00 AM to 7:00 PM, and Sunday, 9:00 AM to 5:00 PM. You can call or WhatsApp 0181 811 999 to book a repair during these hours. Emergency calls are answered outside these hours — see below.

Yes. In addition to homes, we repair appliances for offices, restaurants, hotels, and other commercial premises across Nairobi. Call 0181 811 999 to discuss your business's appliance repair needs.

Yes. While our regular repair hours are Mon-Sat 7:00 AM-7:00 PM and Sunday 9:00 AM-5:00 PM, we answer emergency calls at 0181 811 999 any time, day or night. For non-urgent repairs, booking within regular hours ensures the fastest dispatch.

Response time depends on your location within Nairobi and how busy our technicians are at the time. In most cases, we can have someone at your door within a few hours of booking. When you call to book, we'll give you a realistic arrival window based on where you are and our current schedule.

If a repair requires a part we don't have on hand, we'll let you know during the diagnosis, give you a timeframe for getting it, and schedule a follow-up visit to complete the repair once it arrives. We'll always confirm this with you before closing out the job.

For your safety: if you smell gas, turn off the gas supply at the cylinder or mains and open windows for ventilation before calling us. If an appliance is sparking, smoking, or shows signs of an electrical fault, unplug it from the wall socket — or switch off at the breaker if it's not safe to touch — and avoid using it until a technician has checked it. Otherwise, simply make sure the appliance is accessible so our technician can work on it safely.

We guarantee our workmanship on every repair. Replacement parts are not covered by warranty. If the same fault recurs after a repair, contact us and we'll arrange a return visit to assess it.

Yes. We use genuine or OEM-equivalent spare parts for every repair, sourced to match your appliance's brand and model.

Yes, our technicians are certified and experienced in repairing all major appliance brands used in Kenyan homes.

Look for technicians who are certified, use genuine spare parts, give you a written quote before starting work, and stand behind their workmanship. RepairTech Kenya meets all four: We guarantee our workmanship on every repair. Replacement parts are not covered by warranty. A diagnostic fee of Ksh 500-1,000 applies for every visit and is fully refunded if you proceed with the repair. We're happy to discuss our technicians' experience with any appliance brand before you book.

We repair all major appliance brands, including Samsung, LG, Bosch, Beko, Von Hotpoint, Whirlpool, Ramtons, Hisense, Mika, Ariston, Electrolux, and Siemens. See our Brands page for the full list.

We repair fridges and freezers, washing machines, cookers and ovens, TVs, microwaves, and laptops and phones. See our Services page for details and pricing for each.

Yes, we repair both gas and electric cookers, including ignition faults, heating elements, thermostats, and gas leaks.

Yes, we repair air conditioners in addition to our other appliance repair services. Call 0181 811 999 to discuss your AC repair needs and get a quote.

We cover all Nairobi estates including Westlands, Kilimani, Karen, Lavington, Parklands, Kileleshwa, Eastleigh, South C, South B, Langata, Embakasi, Kasarani, Ruaraka, Kibera, Dagoretti, CBD, Upperhill, Runda, Muthaiga, and Ngong Road.

Yes, in addition to all Nairobi estates, we also serve nearby towns on the outskirts of the city. Contact us on 0181 811 999 with your location to confirm coverage and expected response time.

You can book in three ways: (1) Call us on 0181 811 999, (2) Send a WhatsApp message to +254181811999, or (3) Fill out the service request form on our Contact page. We'll confirm your booking and dispatch a technician promptly.

Just your name, phone number, location or estate, the type of appliance, and a brief description of the problem. You can provide this by calling 0181 811 999, sending a WhatsApp message, or filling out the form on our Contact page.