1. Who We Are

RepairTech Kenya ("we", "us", "our") is a certified appliance and electronics repair company based at Mwiki Road, Kasarani Mwiki, Nairobi, Kenya. We provide home appliance repair services across all Nairobi estates.

If you have any questions about this Privacy Policy, you can reach us at:

Email: info@repairtech.co.ke
Phone: 0742 539 455 / 0795 904 191
Address: Mwiki Road, Kasarani Mwiki, Nairobi, Kenya

2. Information We Collect

We collect information you provide directly to us when you:

Fill out a service request form on our website
Call or WhatsApp us to book a repair
Send us an email enquiry

The types of personal information we may collect include:

Contact details: your name, phone number, and email address
Location information: your estate, street, or area within Nairobi
Appliance details: the type, brand, and description of the fault you report
Communication records: messages or notes exchanged during the booking or repair process

We do not collect payment card details. Payments are made in cash or via M-Pesa directly to the technician at the time of service.

3. How We Use Your Information

We use the information we collect to:

Process and fulfil your appliance repair booking
Dispatch a technician to your location
Contact you regarding your service request, appointment, or follow-up
Send service updates or reminders via WhatsApp or SMS (only where you have initiated contact)
Improve our services and internal operations
Comply with applicable Kenyan laws and regulations

We will not use your personal information for unsolicited marketing communications without your consent.

4. How We Share Your Information

We do not sell, rent, or trade your personal information to any third party. We may share your information only in the following limited circumstances:

Our technicians: We share your name, phone number, and location with the assigned technician to complete your repair.
Legal requirements: We may disclose your information if required to do so by law or in response to valid requests from public authorities in Kenya.

5. Data Retention

We retain your personal information for as long as is necessary to provide you with our services and to comply with our legal obligations. Booking records are generally kept for up to 2 years for warranty and service history purposes, after which they are securely deleted or anonymised.

6. Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Cookies and Website Analytics

Our website may use basic analytics tools to understand how visitors interact with the site (such as pages visited and time spent). This data is collected in aggregate form and is not linked to your personal identity. We do not use tracking cookies for advertising purposes.

8. Your Rights

You have the right to:

Request access to the personal information we hold about you
Request correction of any inaccurate information
Request deletion of your personal information (subject to legal retention requirements)
Withdraw consent for communications at any time by contacting us

To exercise any of these rights, please contact us at info@repairtech.co.ke or call 0742 539 455.

9. Third-Party Links

Our website may contain links to third-party websites (such as Google Maps or WhatsApp). We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies separately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.

11. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of the Republic of Kenya, including the Data Protection Act, 2019.